1100 Privacy Policy — How We Protect Your Information
User privacy is a top priority at 1100. This document details what information we collect, how it is used, who can access it, and what rights you have as a user of this platform.
Effective Date: 1 January 2026. This policy applies to all registered users of the 1100 platform in Malaysia.
Information We Collect
When you register and use the 1100 platform, we collect several categories of information to ensure the service functions properly and securely. The information collected includes:
Account Information
Includes your full name, email address, phone number, date of birth and encrypted password. This information is required for registration, identity verification and account-related communications.
Device & Browser Information
We record your device type, operating system, browser version, IP address and language settings when you access the platform. This data is used to detect suspicious activity, resolve technical issues and optimise the user experience across devices including Android and iOS smartphones.
Payment Information
We maintain records of deposit and withdrawal transactions in Malaysian Ringgit (MYR), including the payment method used, amount, date and transaction status. We do not store full card numbers or online banking passwords. All payments are processed through local payment providers that comply with financial security standards.
Usage Data
We record activity on the platform such as games played, bets placed, pages visited and session duration. This data helps us understand usage patterns and improve the 1100 platform's services over time.
How We Use Your Information
Information collected by 1100 is used responsibly and only for the following purposes:
- Account management — to verify user identity, process registrations, and maintain login security.
- Processing financial transactions — to verify deposits and withdrawals in RM and to detect any unauthorised transactions.
- Service improvements — to analyse usage patterns and improve platform functionality across multiple devices.
- Service communications — to send transaction notifications, security alerts and important policy updates.
- Legal compliance — to meet the financial reporting and fraud prevention requirements set out under Malaysian law.
1100 does not use your information for third-party advertising without your consent. We do not sell users' personal information to any external party.
Cookies & Session Tracking
The 1100 platform uses cookies to store login session details, language settings and display preferences. These cookies ensure you don't have to log in again each time you access the platform within the same session.
We also use internal analytics cookies that anonymously record pages visited and session duration. This data is used solely for internal purposes to understand which parts of the platform are most frequently used by Malaysian users.
You can configure your browser to block all cookies, but this may cause certain platform features to not function properly, particularly the login function and settings preferences. We recommend allowing session cookies for the best user experience.
Data Storage, Security & Sharing
Data Retention
All 1100 user information is stored on servers protected by SSL encryption and strict access controls. Active account data is retained for the duration of the account and for up to 7 years after closure to meet Malaysia's financial record-keeping requirements under applicable law.
Security Measures
1100 implements multiple layers of security to protect user data, including data encryption in transit and at rest, two-factor authentication for administrative access, and continuous account activity monitoring to detect anomalies.
Third-Party Sharing
1100 does not share users' personal information with third parties except in the following circumstances: when required by law or court order, to approved payment service providers for processing your MYR transactions, and to relevant authorities for fraud prevention or financial crime investigation purposes. In all such cases, only the minimum necessary information is shared.
Your Rights as a User
As a 1100 platform user, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about you at any time through customer support.
You can update inaccurate details such as your email address or phone number through your account settings.
You may request account closure and deletion. Financial records may be retained as required by law.
To exercise any of the above rights, please contact the 1100 support team at [email protected] or visit the FAQ for further guidance.
Policy Updates & How to Contact Us
Changes to This Privacy Policy
1100 reserves the right to update this privacy policy from time to time in line with changes to legislation, technology or business practices. Users will be notified of any significant changes via in-platform notifications or their registered email. It is your responsibility to review this page periodically to stay informed of how we handle your information.
Contact Support
If you have any questions, concerns or complaints regarding this privacy policy or how 1100 handles your personal information, you can reach us through:
- Email: [email protected]
- Section FAQ for general enquiries
- Log in to your account via Login page for account-related issues
We aim to respond to all privacy-related enquiries within three business days.
Other Questions About Our Platform?
If you'd like to learn more about how 1100 operates or are ready to get started, visit the FAQ page or register a new account today.
FAQ Register Account